Material issues and GRI-G4 Aspects

Material issues

MATERIAL ISSUESImpact of the issue within the GroupImpact of the issue outside the GroupGRI-G4 Aspects and other references
Climate change and natural disasters All the Group Clients, Community, Environment Economic performance
Materials
Energy
Emissions
Product portfolio
Demographic and social change All the Group Clients, Community Product portfolio
Training and education
Sustainability Report 2016"> Sustainability Report 2016, p. 38; 69
Data and Cyber Security All the Group Clients Customer privacy
Attracting talent and development of human capital All the Group - Training and education
Business innovation for the digital customer All the Group Clients, Community Sustainability Report 2016, p. 31; 57
Diversity, inclusion and equal opportunities All the Group - Diversity and equal opportunity
Employee engagement and promotion of a common culture All the Group - Training and education
Sustainability Report 2016, p. 25, 28-29, 43; 49
Engagement and development of communities All the Group Community Sustainability Report 2016, p. 34-35; 68
Excellence in the management of claims All the Group Clients, Community, Agents and distributors Sustainability Report 2016, p. 58-61
Financial inclusion and education All the Group Clients, Community Society
Insurance solutions promoting sustainable and responsible behaviour All the Group Clients, Community, Environment Product portfolio
Prevention of corruption All the Group Agents and distributors, Contractual partners Anti-corruption
Product and service development All the Group Clients Product portfolio
Sustainability Report 2016, p. 57
www.generali.com/what-we-do
Quality of the customer experience All the Group Clients Product and service labeling
Relations with contractual partners All the Group Contractual partners Sustainability Report 2016, p. 65
Relations with distributors All the Group Agents and distributors Sustainability Report 2016, p. 62-63
Responsible business management All the Group Community, Financial Community Sustainability Report 2016, p. 19; 41
www.generali.com/our-responsibilities/responsible-business
Responsible investments and underwriting All the Group Financial community, Clients Active ownership
Responsible management of reorganisations All the Group Community Labour/Management relations
Responsible remuneration and incentives All the Group - Employment
Equal remuneration for women and men