| MATERIAL ISSUES | Impact of the issue within the Group | Impact of the issue outside the Group | GRI-G4 Aspects and other references |
|---|---|---|---|
| Climate change and natural disasters | All the Group | Clients, Community, Environment | Economic performance Materials Energy Emissions Product portfolio |
| Demographic and social change | All the Group | Clients, Community | Product portfolio Training and education Sustainability Report 2016"> Sustainability Report 2016, p. 38; 69 |
| Data and Cyber Security | All the Group | Clients | Customer privacy |
| Attracting talent and development of human capital | All the Group | - | Training and education |
| Business innovation for the digital customer | All the Group | Clients, Community | Sustainability Report 2016, p. 31; 57 |
| Diversity, inclusion and equal opportunities | All the Group | - | Diversity and equal opportunity |
| Employee engagement and promotion of a common culture | All the Group | - | Training and education Sustainability Report 2016, p. 25, 28-29, 43; 49 |
| Engagement and development of communities | All the Group | Community | Sustainability Report 2016, p. 34-35; 68 |
| Excellence in the management of claims | All the Group | Clients, Community, Agents and distributors | Sustainability Report 2016, p. 58-61 |
| Financial inclusion and education | All the Group | Clients, Community | Society |
| Insurance solutions promoting sustainable and responsible behaviour | All the Group | Clients, Community, Environment | Product portfolio |
| Prevention of corruption | All the Group | Agents and distributors, Contractual partners | Anti-corruption |
| Product and service development | All the Group | Clients | Product portfolio Sustainability Report 2016, p. 57 www.generali.com/what-we-do |
| Quality of the customer experience | All the Group | Clients | Product and service labeling |
| Relations with contractual partners | All the Group | Contractual partners | Sustainability Report 2016, p. 65 |
| Relations with distributors | All the Group | Agents and distributors | Sustainability Report 2016, p. 62-63 |
| Responsible business management | All the Group | Community, Financial Community | Sustainability Report 2016, p. 19; 41 www.generali.com/our-responsibilities/responsible-business |
| Responsible investments and underwriting | All the Group | Financial community, Clients | Active ownership |
| Responsible management of reorganisations | All the Group | Community | Labour/Management relations |
| Responsible remuneration and incentives | All the Group | - | Employment Equal remuneration for women and men |