We are developing a number of actions for all stages of the customer experience, from initial consulting, to sale, to after sales service, to contract renewal. Listening and acting is our way of creating value for customers.
In line with our strategy, we seek leadership in Europe in the retail sector and we aim to pursue excellence in all countries where we operate, creating long-term value for our stakeholders.
We are committed to:
- listening to our clients, in order to develop insurance solutions that enable them to reduce risks and engage in responsible behaviour
- ensuring access to our products and services through an innovative, multichannel approach
- protecting our clients by acting in a timely and appropriate manner in the event of a claim.