In 2014 we launched a process to identify the megatrends and material issues - i.e. the topics of genuine importance - for us and our stakeholders, embarking on a dialogue with our top management and with external stakeholders, chosen for their authority and knowledge of the insurance sector or for their ability to provide original and innovative perspectives.
Materiality matrix process
Our commitments for each material issue are defined in the Charter of Sustainability Commitments and described in the rest of the document.
Description of material issues