We have identified our main stakeholders, both inside and outside the Group. On one hand, we considered stakeholders for whom the Group has responsibility and those that can influence the Group’s performance. On the other, we also considered their proximity, significance and authority. We communicate and dialogue with them through various dedicated channels.
- Engagement survey every two years
- Individual performance assessment interviews and sharing of career development goals
- Meetings with trade unions and workers’ representatives
- Engagement activities connected with business ethics and reflection on the company culture
- Corporate volunteering
- Intranet and Group portal
- Brand surveys and surveys to monitor satisfaction levels
- Market research
- Dialogue with consumer associations
- Communication channels dedicated to clients (web, chat, email and freephone number)
- Satisfaction surveys
- Roadshows with sales networks
- National and local meetings and conventions
- Workshops
- Channels of communication dedicated to agents and distributors (web, chat and email)
- National and local meetings and conventions
- Workshops
- Communication channels dedicated to suppliers (web, email)
- Annual General Meetings
- Meetings and interviews with analysts, investors and proxy advisors
- Interviews on the relevance of material issues
- Company points of contact dedicated to financial investor relations
- Participation in multi-stakeholder meetings to promote the sustainability of the business
- Meetings with representatives of NGOs, institutions and civil society associations
- Interviews on the relevance of material issues
- Press conferences
- Web and app for mobile devices
- Company points of contact dedicated to relations with the media and institutions
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Our business model and our impact